[New Architecture] CleverTap.showInbox fails to trigger App Inbox UI on iOS/Android

[kentbrianbravo]

I am currently migrating my app to the React Native New Architecture (TurboModules enabled). The CleverTap.showInbox method fails to display the App Inbox modal.

This logic was previously working on version 2.2.1 under the Old Architecture but has stopped working since upgrading to 3.2.0 and enabling the New Architecture.

Environment
CleverTap React Native SDK version: 3.2.0
React Native version: 0.81.5
Platform: Both iOS and Android
New Architecture Enabled: Yes (TurboModules: true)

[Sonal-Kachare]

Hi @kentbrianbravo

I created a new sample app with the same environment and App Inbox works fine there.
To help pinpoint the issue in your app, could you share a few more details?

Multiple scenes — Does your app use UISceneDelegate (multiple scenes)?
Console logs — Can you share any App Inbox-related logs from the console?
JS code — Can you share the code where you call showInbox?

Alternatively, you could try creating a new sample app with clevertap-react-native integrated from scratch to isolate the issue.