From 0d00cf8354f286c4b734250bf4f515f040edcbd3 Mon Sep 17 00:00:00 2001 From: Tom Willemsen Date: Mon, 18 May 2026 08:36:09 +0100 Subject: [PATCH 1/2] Update Providing-Support.md --- doc/Providing-Support.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/doc/Providing-Support.md b/doc/Providing-Support.md index 5d0825c4b..4cd0c0101 100644 --- a/doc/Providing-Support.md +++ b/doc/Providing-Support.md @@ -107,8 +107,8 @@ There are a number of tips for [trouble shooting](#all_troubleshooting_links) al - Check ping to the NDX, and to the NDH - If there are any issues with these pings, you can check DRAC. Basic DRAC information is in the {external+sysadmin:doc}`systems administration manual `. - If you are restarting via the DRAC, using `power cycle system (cold reboot)` should bring the system back - 1. Wrong password entered too many times on anything other than NDX - - We can't resolve this + 1. Wrong password entered too many times or account locked out of an ISIS/CLRC domain account + - Contact "RAL ISIS IT Infrastructure OnCall" in Teams phone out of hours, or forward to FIT/DI in hours.
From cf86422368c86dde3b4a07b030a1e6156e119ab9 Mon Sep 17 00:00:00 2001 From: Tom Willemsen Date: Mon, 18 May 2026 09:03:30 +0100 Subject: [PATCH 2/2] Enhance support contact details in Providing-Support.md Updated contact instructions for out-of-hours support. --- doc/Providing-Support.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/doc/Providing-Support.md b/doc/Providing-Support.md index 4cd0c0101..953b37d13 100644 --- a/doc/Providing-Support.md +++ b/doc/Providing-Support.md @@ -108,7 +108,7 @@ There are a number of tips for [trouble shooting](#all_troubleshooting_links) al - If there are any issues with these pings, you can check DRAC. Basic DRAC information is in the {external+sysadmin:doc}`systems administration manual `. - If you are restarting via the DRAC, using `power cycle system (cold reboot)` should bring the system back 1. Wrong password entered too many times or account locked out of an ISIS/CLRC domain account - - Contact "RAL ISIS IT Infrastructure OnCall" in Teams phone out of hours, or forward to FIT/DI in hours. + - Contact "RAL ISIS IT Infrastructure OnCall" in Teams phone out of hours (or phone number stored in `phone numbers.xlsx` in `support-issues` teams channel), or forward to FIT/DI in hours.