From 55b1bd52555cef98e926e999d4b95cb686c52b6b Mon Sep 17 00:00:00 2001 From: Rishi Sahasrabuddhe <149483886+Rishi-Sahasrabuddhe@users.noreply.github.com> Date: Wed, 6 May 2026 17:33:17 +1000 Subject: [PATCH 1/3] Added closure-info --- docs/.vitepress/config.ts | 11 ++++++++--- docs/buying-a-premium-rank.md | 4 ++++ docs/closure-announcement.md | 4 ++++ docs/closure-info.md | 22 ++++++++++++++++++++++ docs/index.md | 3 +++ 5 files changed, 41 insertions(+), 3 deletions(-) create mode 100644 docs/closure-info.md diff --git a/docs/.vitepress/config.ts b/docs/.vitepress/config.ts index e350f50..24b7cce 100644 --- a/docs/.vitepress/config.ts +++ b/docs/.vitepress/config.ts @@ -9,6 +9,13 @@ export default { themeConfig: { sidebar: [ { + text: 'Server Closure', + items: [ + { text: 'Closure Announcement', link: '/closure-announcement' }, + { text: 'Closure FAQ and Information', link: '/closure-info' } + ] + }, + { text: 'In-game Information', items: [ { text: 'Anti-cheat', link: '/anti-cheat' }, @@ -59,11 +66,9 @@ export default { { text: 'Applications', items: [ - { text: 'Jobs', link: '/jobs' }, { text: 'Applying for Staff', link: '/applying-for-staff' }, { text: 'Applying for a YouTube Rank', link: '/applying-for-a-youtube-rank' }, { text: 'Partner Program', link: '/partner-program' }, - { text: 'Trainee Process', link: '/trainee-process' } ] }, { @@ -88,7 +93,7 @@ export default { { text: 'Other', items: [ - { text: 'Frequently Asked Quesitons', link: '/faq' }, + { text: 'Frequently Asked Questions', link: '/faq' }, { text: 'Nitro Boosting Rewards', link: '/nitro-boosting-rewards' }, { text: 'Security Bug Bounty', link: '/security-bug-bounty' }, { text: 'API Documentation & Usage', link: '/api-documentation-and-usage' }, diff --git a/docs/buying-a-premium-rank.md b/docs/buying-a-premium-rank.md index a43d9c3..580b115 100644 --- a/docs/buying-a-premium-rank.md +++ b/docs/buying-a-premium-rank.md @@ -1,3 +1,7 @@ +::: warning SERVER CLOSURE +NetherGames will be closing on the 28th of June 2026. For more information, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. +::: + # Buying a Premium Rank To buy a rank, open the NetherGames Store. diff --git a/docs/closure-announcement.md b/docs/closure-announcement.md index 485c788..ef221b2 100644 --- a/docs/closure-announcement.md +++ b/docs/closure-announcement.md @@ -1,3 +1,7 @@ +::: info IMPORTANT UPDATE +For the latest closure details, policy changes, and FAQs, please read our [Closure FAQ and Information](https://support.nethergames.org/closure-info) article. +::: + # Closure Announcement The following post has been written by our founder Callum, on behalf of the owners of NG - Callum & Dries. diff --git a/docs/closure-info.md b/docs/closure-info.md new file mode 100644 index 0000000..0dcbdfa --- /dev/null +++ b/docs/closure-info.md @@ -0,0 +1,22 @@ +::: info END OF LIFE +NetherGames will be closing on the 28th of June 2026. For more information, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. +::: + +This article details all policy changes, FAQs, and information related to the closure of NetherGames. This serves as your one-stop shop for all questions related to the closure, and will be updated regularly as we approach the end date. + +# FAQ + +::: details What is happening to NetherGames? +NetherGames will be closing on the 28th of June 2026. Read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. +::: + +::: details Will I be refunded for my store purchases? +In most cases, no. Our [Refund Policy](https://support.nethergames.org/refund-policy) states that "We have the right to terminate purchased ranks from our Store if the game or privileges we provide no longer exist, but we will stop selling them before it is phased out." + +HOWEVER: +If you have purchased a **permanent** rank or item after April 1st, 2026, you will be eligible for a refund. Simply follow the instructions in our [Refund Guide](https://support.nethergames.org/applying-for-a-refund#applying-for-a-refund). + +That being said, if you don't meet the above criteria, you may still attempt to create a refund request; however, we cannot guarantee that it will be approved. We will review all refund requests on a case-by-case basis, and we will do our best to accommodate as many players as possible. + +Players who have purchased temporary ranks will NOT be eligible for a refund. Any unused time on temporary ranks will be refunded after the closure date. (For example, if you recently purchased a 6-month subscription to our Titan Rank, you will be refunded for the remaining time after June 28th, 2026.) +::: diff --git a/docs/index.md b/docs/index.md index 9a28cc0..88f0b7d 100644 --- a/docs/index.md +++ b/docs/index.md @@ -8,6 +8,9 @@ hero: text: "Helpdesk" tagline: Select from our articles below actions: + - theme: alt + text: Server Closure FAQ and Information + link: /closure-info - theme: alt text: Frequently Asked Questions link: /faq From 2f5348abf5dd3f7e77f7a277fc6117a8a10c02c6 Mon Sep 17 00:00:00 2001 From: Rishi Sahasrabuddhe <149483886+Rishi-Sahasrabuddhe@users.noreply.github.com> Date: Wed, 6 May 2026 17:39:56 +1000 Subject: [PATCH 2/3] Apply suggestions from code review Co-authored-by: Copilot Autofix powered by AI <175728472+Copilot@users.noreply.github.com> --- docs/buying-a-premium-rank.md | 2 +- docs/closure-info.md | 8 +++++--- 2 files changed, 6 insertions(+), 4 deletions(-) diff --git a/docs/buying-a-premium-rank.md b/docs/buying-a-premium-rank.md index 580b115..ed7a435 100644 --- a/docs/buying-a-premium-rank.md +++ b/docs/buying-a-premium-rank.md @@ -1,5 +1,5 @@ ::: warning SERVER CLOSURE -NetherGames will be closing on the 28th of June 2026. For more information, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. +NetherGames will be closing on the 28th of June 2026. For more details, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement). ::: # Buying a Premium Rank diff --git a/docs/closure-info.md b/docs/closure-info.md index 0dcbdfa..87a6f07 100644 --- a/docs/closure-info.md +++ b/docs/closure-info.md @@ -1,10 +1,12 @@ ::: info END OF LIFE -NetherGames will be closing on the 28th of June 2026. For more information, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. +NetherGames will be closing on the 28th of June 2026. For more details, please read our [Closure Announcement](https://support.nethergames.org/closure-announcement). ::: +# Closure FAQ and Information + This article details all policy changes, FAQs, and information related to the closure of NetherGames. This serves as your one-stop shop for all questions related to the closure, and will be updated regularly as we approach the end date. -# FAQ +## FAQ ::: details What is happening to NetherGames? NetherGames will be closing on the 28th of June 2026. Read our [Closure Announcement](https://support.nethergames.org/closure-announcement) for more details. @@ -18,5 +20,5 @@ If you have purchased a **permanent** rank or item after April 1st, 2026, you wi That being said, if you don't meet the above criteria, you may still attempt to create a refund request; however, we cannot guarantee that it will be approved. We will review all refund requests on a case-by-case basis, and we will do our best to accommodate as many players as possible. -Players who have purchased temporary ranks will NOT be eligible for a refund. Any unused time on temporary ranks will be refunded after the closure date. (For example, if you recently purchased a 6-month subscription to our Titan Rank, you will be refunded for the remaining time after June 28th, 2026.) +Players who have purchased temporary ranks will not be eligible for a full refund. However, any unused time remaining on temporary ranks after the closure date will be refunded on a prorated basis. (For example, if you recently purchased a 6-month subscription to our Titan Rank, you will be refunded for the remaining time after June 28th, 2026.) ::: From 428950e90130a166bd0ae60810355a02a4af5a1f Mon Sep 17 00:00:00 2001 From: Rishi Sahasrabuddhe <149483886+Rishi-Sahasrabuddhe@users.noreply.github.com> Date: Thu, 7 May 2026 07:52:06 +1000 Subject: [PATCH 3/3] Update refund policy --- docs/closure-info.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/docs/closure-info.md b/docs/closure-info.md index 87a6f07..9329b18 100644 --- a/docs/closure-info.md +++ b/docs/closure-info.md @@ -13,12 +13,12 @@ NetherGames will be closing on the 28th of June 2026. Read our [Closure Announce ::: ::: details Will I be refunded for my store purchases? -In most cases, no. Our [Refund Policy](https://support.nethergames.org/refund-policy) states that "We have the right to terminate purchased ranks from our Store if the game or privileges we provide no longer exist, but we will stop selling them before it is phased out." +In most cases, **no**. Our [Refund Policy](https://support.nethergames.org/refund-policy) states that "We have the right to terminate purchased ranks from our Store if the game or privileges we provide no longer exist, but we will stop selling them before it is phased out." -HOWEVER: -If you have purchased a **permanent** rank or item after April 1st, 2026, you will be eligible for a refund. Simply follow the instructions in our [Refund Guide](https://support.nethergames.org/applying-for-a-refund#applying-for-a-refund). +**HOWEVER:** +If you have purchased a **permanent** rank or item during the month of April 2026, you will be guaranteed eligiblily for a refund. Simply follow the instructions in our [Refund Guide](https://support.nethergames.org/applying-for-a-refund#applying-for-a-refund) and create a Billing Request. Please note that this guarantee does not exist for purchases made after the 1st of May, 2026. -That being said, if you don't meet the above criteria, you may still attempt to create a refund request; however, we cannot guarantee that it will be approved. We will review all refund requests on a case-by-case basis, and we will do our best to accommodate as many players as possible. +That being said, if you do not meet the above criteria, you may still attempt to create a refund request; however, we cannot guarantee that it will be approved. We will review all refund requests on a case-by-case basis, and we will do our best to accommodate as many players as possible. Refund requests for purchases before January 1st, 2026 will not be considered. -Players who have purchased temporary ranks will not be eligible for a full refund. However, any unused time remaining on temporary ranks after the closure date will be refunded on a prorated basis. (For example, if you recently purchased a 6-month subscription to our Titan Rank, you will be refunded for the remaining time after June 28th, 2026.) +Players who have purchased temporary ranks (i.e. Titan Rank) will **NOT** be eligible for a full refund. However, any unused time remaining on temporary ranks after the closure date will be refunded on a prorated basis. (For example, if you recently purchased a 6-month subscription to our Titan Rank, you will be refunded for the remaining time after June 28th, 2026.) :::