We've had a report as follows; two screenshots below. Can we try to get an exact description of the problem.
'Permission needs granting in device settings' I wasn't getting this error message before. I had to uninstall the app and reinstall it.
The other photo is the app setting on my phone. It doesn't let you change the setting, as I think it's been installed as a system app on my phone, even though I downloaded from the Play Store as normal and I don't know why.


(NB I've blanked out the location that was shown as that's not relevant.)
We've had a report as follows; two screenshots below. Can we try to get an exact description of the problem.
(NB I've blanked out the location that was shown as that's not relevant.)