System Shutdown Process

Scope

This process outlines how to respond to an event such as a government shutdown, or other directive to limit access to Touchpoints.

Trigger

A decision to Shut down or limit access to the Touchpoints application has been made.

Tasks

1. Communicate to customer lead POC’s about system availability
2. Communicate to Webmasters about system availability
3. Post a notice about Touchpoints on https://feedback.usa.gov/touchpoints page

Technical Options:

• Keep the website running
  • Ensure it is staffed adequately
• in cloud.gov, turn on Maintenance page
• Shut down the website
  • shut down the application instance (but leave it remaining, along with the database and all related services)