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GRyall merged 2 commits into from
May 18, 2026
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Update Providing-Support.md #202

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Update Providing-Support.md
Tom-Willemsen May 18, 2026
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Enhance support contact details in Providing-Support.md
Tom-Willemsen May 18, 2026
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4 changes: 2 additions & 2 deletions doc/Providing-Support.md
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Expand Up @@ -107,8 +107,8 @@ There are a number of tips for [trouble shooting](#all_troubleshooting_links) al
- Check ping to the NDX, and to the NDH
- If there are any issues with these pings, you can check DRAC. Basic DRAC information is in the {external+sysadmin:doc}`systems administration manual <systems/NDH>`.
- If you are restarting via the DRAC, using `power cycle system (cold reboot)` should bring the system back
1. Wrong password entered too many times on anything other than NDX
- We can't resolve this
1. Wrong password entered too many times or account locked out of an ISIS/CLRC domain account
- Contact "RAL ISIS IT Infrastructure OnCall" in Teams phone out of hours (or phone number stored in `phone numbers.xlsx` in `support-issues` teams channel), or forward to FIT/DI in hours.
</details>

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