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Add warning about unsupported Jira scoped API tokens#3082

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HuyPhanNguyen wants to merge 2 commits intomainfrom
huy/jira-scoped-api-tokens-warning
Open

Add warning about unsupported Jira scoped API tokens#3082
HuyPhanNguyen wants to merge 2 commits intomainfrom
huy/jira-scoped-api-tokens-warning

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@HuyPhanNguyen HuyPhanNguyen commented Apr 2, 2026

Background

Jira Cloud scoped (granular) API tokens require a different API base URL (https://api.atlassian.com/ex/jira/<cloudid>/rest/api) and authentication method than what Octopus currently supports. This has been reported by two customers (ZD #180265, ZD #197530) but the docs don't mention the limitation.

Results

Adds a warning to the Jira Cloud integration docs clarifying that scoped API tokens are not supported and users should create classic (unscoped) tokens.
fixes FD-174

Before

No mention of scoped token limitation — customers discover it only after setup fails.

After

Warning block appears alongside the existing API token note, telling users to use classic tokens.

How to review this PR

Single file change, 5 lines added.

Files changed:

  • src/pages/docs/releases/issue-tracking/jira.md — added warning block after the existing "Jira Cloud only supports API tokens" note

Pre-requisites

  • I have read How we use GitHub Issues for help deciding when and where it's appropriate to make an issue.
  • I have considered informing or consulting the right people, according to the ownership map.
  • I have considered the appropriate target version for this PR.
  • I have considered appropriate testing for my change.
  • I have considered safety nets to reduce any time-to-recovery for my change.

@HuyPhanNguyen HuyPhanNguyen marked this pull request as ready for review April 2, 2026 02:09
@HuyPhanNguyen HuyPhanNguyen requested a review from a team April 2, 2026 02:11
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@hnrkndrssn hnrkndrssn left a comment

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LGTM

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2 participants