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ROB-584 Add Jira Service Management (JSM) alert ingestion docs #2116

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ROB-584 Add Jira Service Management (JSM) alert ingestion docs #2116

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6 changes: 6 additions & 0 deletions docs/configuration/exporting/send-events-api.rst
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Expand Up @@ -16,6 +16,7 @@ This is the recommended ingestion path for new integrations. The legacy :doc:`Se
send-events/dynatrace
send-events/gcp-monitoring
send-events/grafana
send-events/jsm
send-events/nagios
send-events/newrelic
send-events/opsgenie
Expand Down Expand Up @@ -177,6 +178,11 @@ Incident Management
:link: send-events/opsgenie
:link-type: doc

.. grid-item-card:: :octicon:`pulse;1em;` Jira Service Management
:class-card: sd-bg-light sd-bg-text-light
:link: send-events/jsm
:link-type: doc

.. grid-item-card:: :octicon:`pulse;1em;` Rootly
:class-card: sd-bg-light sd-bg-text-light
:link: send-events/rootly
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38 changes: 38 additions & 0 deletions docs/configuration/exporting/send-events/jsm.rst
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Jira Service Management
========================

Forward Jira Service Management (JSM) alerts to Robusta via the JSM outgoing webhook integration.

Prerequisites
-------------

* A Robusta account with API access.
* Your Robusta ``account_id``, found in ``generated_values.yaml``.
* A Robusta API key with ``Read/Write`` access to alerts, generated under **Settings → API Keys → New API Key**.
* Admin access to Operations in Jira Service Management.

Webhook URL
-----------

.. robusta-code::

https://api.robusta.dev/webhooks?type=alert&origin=jsm&account_id=<ACCOUNT_ID>

Configure Jira Service Management
---------------------------------

1. In Jira Service Management, go to **Operations → Integrations → Add integration**.
2. Search for **Webhook** and select the outgoing webhook integration.
3. Set the **Webhook URL** to the URL above.
4. Add a custom **Header**:

.. code-block::

Authorization: Bearer <ROBUSTA_API_KEY>

5. Choose which alert actions (``Create``, ``Acknowledge``, ``Close``, …) trigger the webhook and turn the integration on.

Verify
------

Create a test alert in Jira Service Management. The event should appear in **Settings → Delivery Log** and on the Robusta timeline.
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